Sales negotiations are a key part of the sales process. They allow buyers to express their needs and concerns while establishing sellers as valuable communicators and resources.
However, many sales representatives fail to prepare properly and end up giving away too much during the negotiation. Here are some tips to help you avoid that mistake.
Know Your Limits
When you’re negotiating, it’s important to know where compromise is and isn’t possible. While you want to be respectful of the other person’s needs, you can’t give in to unreasonable demands.
As a business owner, you want to negotiate a deal that’s profitable for you. However, that can’t happen if you agree to every concession a buyer makes.
By performing proper research and preparing beforehand, you’ll be more prepared to determine what your limits are during a negotiation. You can also have documentation and reports on hand to convey your authority during the process. If your limits aren’t met, you can still make the decision to walk away from a deal that’s not worth your time. However, doing this can help you learn from the experience for future negotiations.
Know What You Want
It’s important for sellers to come into negotiations with a clear idea of their own purchasing power. This includes how much they can afford to pay for a business and the concessions they’re willing to make. Knowing this information can help them to avoid being taken advantage of by buyers and prevent wasting time.
Buyers should also have a clear idea of what they want from the deal. This includes the final price, the terms of repayment and other add-ons such as a leaseback arrangement or management buyout. They should also research due diligence items and industry comparable sales to be prepared for a negotiation.
When a buyer has an objection to the price, it’s important for sellers to be firm. Instead of lowering the price right away, they should try to sell the value of their product and focus on what benefits the buyer will get from it.
Know What You Can’t Give Up
In a negotiation, it’s important to understand the buyer’s priorities. For example, a buyer may be adamant about the price, but flexible on the closing date or other add-ons. Rushing into a sales negotiation without familiarizing yourself with the other party can make the process difficult and leave you accepting a deal that’s not fair.
Sellers must also be clear about what they cannot give up. For example, they should never accept an offer that puts them below their own listing price. This is a recipe for sellers’ regret and should be avoided at all costs. Rather, sellers should work toward a compromise that’s profitable for both parties. This will help them avoid a bad reputation and stay in control of the negotiations. This will also ensure that they receive a fair price and acceptable terms for the sale of their company.
Be Flexible
Many salespeople give in to customer demands even when the deal is not profitable. If a customer wants a lower price on a product, for example, you may agree to it, hoping that other concessions will make up the difference in your bottom line.
However, this strategy is not good for your business in the long run. A better approach is to establish your walkaway before beginning negotiations. This will help you stay firm and confident during the process. The more you are able to demonstrate the value of your products and services, the less likely you will be taken advantage of during a sale. This is especially important if you are a seller in a competitive market. Having a BATNA will help you avoid getting into unfavorable situations that can ruin future sales opportunities.
Be Honest
While it’s good to have a plan, a successful negotiator is always prepared for the possibility that they will not be able to get everything on their list. It is also important to consider what you are willing to give up in order to achieve the outcome you want.
A smart negotiator will know when to walk away from a bad deal and when it’s not worth the time to try and make it work. For example, if the seller is unwilling to negotiate at all, it’s not worth spending your time trying to convince them that they are being unreasonable.
When negotiating, it’s best to start with the easier points and then move on to the toughest ones. This will help to build momentum and create a sense of urgency.